TP Solutions is an Adelaide-based company with a single objective – to excel in the support and service of all computer and IT needs for the business sector.
Our core business includes Information Technology consultation, equipment and software optimization, network and application system development, overall system network routine maintenance and management. We are currently supporting over 200 businesses through a variety of service level agreements and support plans.
We provide a high level consulting service using the most experienced engineers at a reasonable and fair price. We believe in using a Business Value approach to every aspect of computer consulting to provide our clients with the most cost-effective solutions. We understand that no one business is the same and our IT service can be tailored to fit individual requirements. Whatever we do as a business is to provide our clients with the very best possible service and support, ranging from help desk support to complete IT outsourcing services.
Why do you need TP Solutions?
We are specialized engineers, trained to do specialized work.
Our company provides a professional service for all your detailed computer and IT requirements, being far more effective and efficient, for your peace of mind.
We are helping you save resources and investments
A single company attempting to address varying service demands and IT requirements creates waste of resources. TP Solutions is dedicated to solving all of the IT and computer projects, as our resources are designed to provide support for various levels of service.
We save your time
Through our prompt service, clients do not need to reorganize company resources to complete a project, a simple phone call to us can get the work done directly.
How our service works
Complete IT outsourcing:
Provides a complete set of IT services, including all IT system planning, purchasing, implementation, consultation, and monitoring. This service is suitable when there is a lack of an IT department or IT expertise, with the aim of reducing operational costs. It can be provided by our service level agreement which caters to your specific needs.
Single item IT outsourcing service:
Perhaps your company has a few IT personnel, dealing with the scope of IT issues from daily administration and maintenance, to large or diverse difficulties. You could hand over those difficulties to us, such as technical infrastructure, hardware maintenance, project management, software development and upgrading. We can provide a service based on cost according to the time, or per project, or quantity of equipment, whichever way you would prefer.
For those with an established IT system and limited routine work, if you require handy maintenance service when experiencing an unbearably busy time, you will enjoy our service via a team of specialized experts, devoted to ensuring your system is running smoothly.
Information Technology consultation:
The aim is to help our client find the right price, based on honest comparison and our accurate understanding of IT.
Overall, our goal is to propose a reasonable plan according to the actual situation of each unique enterprise, and optimize the network to ensure it works at its best condition.
Thai Pham – Director
Thai is the founder and creator of TP Solutions, and has been at the leading edge of this industry for over a decade. His vision is extraordinary on how to better service customers through enhanced tracking systems and monitoring solutions. Under his direction, TP Solutions has grown continuously into one of the leading IT support businesses in the greater Adelaide area. Bring your most challenging problems to Thai and he will give you a solution.
Matthew Sebastian Torelli – Senior Technical Engineer / Team Leader
Matthew has been a long-standing team member of TP Solutions with over 8 years commercial experience in server placement and customer support. Detailed, patient, and well-honed skills in visualizing and interpreting customers issues and addressing them to their full completion. He has also come from a computer science background from UniSA in Computer Networks and Programming. Knowledge of Server Deployments, Remote Administration, Malware Removal, Security, Networks, Internet Technologies, Programming, Virtualization, Cloud and IAAS, Hosting, etc..
Kenny Wong – Administration / Technical Engineer
Kenny helps with day to day office matters and is one of our most effective Technical Engineers.
Meng Wong – Technical Engineer
Meng is our newest addition to the team, a resourceful and efficient technician.
Lucas Wang – Senior Technical Engineer
Lucas Wang is a Windows and Linux Engineer with skills in System Administration, Virtualization, Administration and Virtual Environments. He enjoys connecting people with technology solutions that are easy to use, affordable, and sustainable. Lucas comes to us with over 4 years previous experience in the field.
Ken Liu – Senior Technical Engineer
Ken has a deep background in Data Center support, focusing on Active Directory and Exchange, he has encyclopaedic knowledge and an agile mind that can quickly resolve the most complicated issues. Ken trained at the Ocean University of China where he graduated in Business Management and later acquired a deep knowledge in IT Engineering which he has shown time and time again.
Calvin Ren – Technical Engineer
Calvin graduated from Queensland’s University of Technology in “Software Architecture” and has a deep knowledge on mobile App Development.
Mark Martin – Phone System Consultancy, Configuration, Training and Support
Mark specializes in Phone Systems, when it comes to VOIP/SIP, trunking and other phone system jargon, he knows it all, with years of experience under his belt.
Ralph Agostino – Data Cabling and Electrician
Specialized in Data Cabling, and a formally Licensed Electrician. Ralph is a true blue sparky that will get the job done on time and within budget.
Jeff Aubert – Test and Tag
Jeff is qualified in ‘Electrical & Power Tool Testing and Tagging’.
He has been certified by the Master Builders Association of South Australia (Licence # 31524).
He has been test & tagging in Pharmacy & general retail since 2011.
Testing includes: Disconnection of device from power / visual inspection / electrical testing via a portable T&T machine / Test & tag sticker indicating test details on all items.
Very flexible availability to suit a busy retail environment.
Huong Nguyen – Accounts Manager
Huong specializes in finance and payroll administration with experience in bookkeeping and MYOB. She is very competent with accounting and focuses on ensuring all payments are on time and as promised.
TP IT SOLUTIONS is always looking for experienced staff who can demonstrate skills in 1st and 2nd level help-desk and/or onsite support.
We are offering challenging full-time positions, exposing you to a wide arrange of the leading edge technologies, with opportunities for ongoing professional development and advancement, both in technologies and leadership skills
The successful candidate will be responsible for: • Providing support and maintenance to a variety of small to medium businesses mainly in Adelaide but also interstate • Designing, configuration and deployment of Microsoft Windows based networks (both AD and WORKGROUP) • Assistance with ADSL/NBN and WAN and troubleshooting (firewalls/routing/VPN) • Experience with cloud solutions Expected Technical Skills or Comprehension: • Excellent problem solving skills • Ability to clearly communicate technical concepts in a manner that mere mortals can understand • Well-presented • Ability to work well both on your own and as part of a team • Proven and demonstrable experience with Microsoft Windows Server 2008 to 2012 R2 operating systems • Proven and demonstrable experience with Exchange Server 2007, 2010, 2013 and/or Online • Proven and demonstrable experience with Cpanel and Domain Hosting • Proven and demonstrable experience with reputable routers and firewalls eg: Cisco, Kerio, etc.. • Proven and demonstrable experience with Commercial backup solution eg: Shadow Protect, Veeam • Experience with Hyper-V and/or VMware ESXi • Willingness to be a valuable member of the projects team and be able to provide field and support desk services as required • Demonstrable understanding of the TCP/IP protocol stack including routing and switching • Excellent spelling and grammar Desirable Technical Skills • Experience with Kerio FireWall • Experience with Microsoft Exchange • Experience with Office 365 • Exchange Online • SharePoint • Experience with Shadow Protect • Experience with PowerShell and automation (scripting) • Experience in Hardware troubleshooting and maintenance
If you are an excellent communicator with a passion to update yourself in this dramatically dynamic industry, please send your CV with a Cover Letter to the Operation Manager via: